Optional Fees

• Administrative Fees

  Administrative Fees	Description	Fee
  Online Bookings	Change a ticket via manage my booking	From USD 100 to USD 300
  Online Bookings	Cancel a ticket through the online refund form	From USD 100 to USD 300
  Telephone Bookings	Book a ticket via phone reservations	From USD 50, Business USD 100
  Telephone bookings	Change or cancel your ticket via phone reservations	From USD 100 to USD 300
  Agents bookings	Change or cancel your ticket through phone reservations that was booked by an agent	From USD 100 to USD 300
  Award ticket	Book an award ticket via phone reservations	Service fee USD 20
  Award ticket	Change or cancel a flying blue classic awards ticket	Cancellation Fee USD 50
  Airport ticket office bookings	Book a ticket via an airport ticket office	From USD 10 to USD 100
  Airport ticket office bookings	Change or cancel your ticket through phone reservations that was booked by an agent	From USD 100 to USD 300

• Pet Fees

  Pet Fees
  Description	Region	Fees	Details/Comments
  Pets	NBO-NYC	20.00/kg Minimum freight  charge  USD140.00 AWB Fee USD6.00 Live animal fee USD34.80 Documentation USD34.80 Custom Bond fee USD17.40	Pets only accepted as Freight and not allowed in cabin. Guest to get an Export agent. Booking request  72hrs ETD
  			NB: If you are a passenger traveling from John F. Kennedy International Airport (JFK), United States, please get in touch with the Ark. They can help you with all the necessary paperwork, handle your pet, and ensure that it is healthy enough to travel.

• First Need Fees

  First Need Expenses (FNE)
  	Economy Class	Business Class
  Amount Paid	USD 100	USD 150

• Baggage Allowance

  Baggage allowance details shown are indications for Kenya Airways operated flights only and may be subject to change depending on aircraft operated on the day of travel. Flights operated by other airlines under a Kenya Airways flight number may be subject to other baggage restrictions. 

  ROUTING (<-> From/To)	BUSINESS CLASS	ECONOMY
  Africa <-> America/Europe	2PC 32kg/70lbs max each	2PC 23kg/50lbs max each
  Africa <->Middle East /Asia (incl Bangkok-Guangzhou)	2PC 32kg/70lbs max each	2PC 23kg/50lbs max each
  Africa <->Africa	2PC 32kg/70lbs max each	2 PC 23kg/50lbs max each
  Domestic	1PC 32kg/70lbs max each	1 PC 23kg/50lbs max each
  FREQUENT FLYER MEMBERS
  Sky Team Elite Plus & Elite (All routes)	+01 PC EXTRA 32kg/70lbs max each	+01 PC EXTRA 23kg/50lbs max each

  *5th Freedom sectors are all flights KQ operates without touching the hub, Nairobi e.g. Bujumbura-Kigali,Abidjan - Dakar, Bangkok-Guangzhou, Bangkok-Hongkong and vice versa.

  * As a mandatory standard each piece of checked in baggage shall have a name label that bears the passenger's name, physical address and phone number on the outside and also on the inside. The name should be the same as the one mentioned on the ticket. An email address is also recommended.

  
  

  Exceptions:

  1. Guests travelling from Jeddah are allowed to carry one free bottle of Holy Water, Max 5 Litres. The bottle must be sealed with a plastic covering to avoid leakage. KQ has no liability on Holy Water, no claims shall be filed. Note: For ease of handling, the maximum weight of each piece of baggage shall not exceed 32kgs (70Ibs) and total dimensions shall not exceed 158cms (62 inches) (L+W+H)
  2. Under special conditions or authorization, non-normal item, motorized wheelchairs, special sporting equipment may be accepted as checked baggage with exceeding weight of 32kgs.
     For bags originating from Dubai, Bangkok, Hong Kong and Guangzhou, total dimensions shall not exceed 180cms (71 inches) for each bag.1
  3. In addition to free cabin baggage allowance, an infant is entitled to 1 collapsible stroller plus 1 car seat free of charge.
  4. Incapacitated passengers may carry one wheelchair or mobility device free of charge.
  5. The actual free allowance of the guest may differ if code share or interline traffic is involved. In these cases, the allowance is automatically calculated in compliance with IATA Resolution 302.
  6. Free baggage allowance applied will be as stated in the Departure Control System (DCS) or on the e-ticket.

• Cabin Baggage Allowance

  CABIN	ALL ROUTES*	EMBRAER 145	PERSONAL ACCESSORIES
  Business Class	2 piece (max L55xW25xH35cm each) + 1 Accessory (Total weight max 18kgs/39lbs)		The items below, maximum dimensions L40xW15xH30cms Handbag Backpack Briefcase Camera Laptop 1 duty free shopping bag per passenger.
  Economy	1 piece (max L55xW25xH35cm each) + 1 accessory (Total weight max 12kgs/26lbs)	1 piece(max L40 x W15 x H30 cm each) (Total max 8kgs/17lbs)	The items below, maximum dimensions L40xW15xH30cms Handbag Backpack Briefcase Camera Laptop 1 duty free shopping bag per passenger.

  *All cabin baggage shall have an "approved KQ cabin luggage" label attached as conformance to cabin baggage standards.

  
  

  NOTE

  1. On top of the free cabin allowance, passengers are allowed to carry 01 bag of Duty Free in the cabin as accessories column above. 
  2. Infants < 2 years NOT occupying a seat shall be allowed 1 piece of cabin baggage MAX 12kgs and MAX dimensions L55 x W25 x H35.
  3. For infants and small children who are seated on a passenger seat and need to be secured with an approved device for their comfort on board i.e car seat; the car seat used on board may be accepted on top of the normal free cabin baggage allowance. At the time of reservations the accompanying person shall be informed that he/she is responsible for the installation of the car seat on board in compliance with the safety and installation instructions of the manufacturer.
  4. Some Airport Authorities or airlines may impose further restrictions for cabin baggage amount, size and/or weight. In such cases allowable piece shall be checked in free of charge, provided the size and weight are within the cabin baggage allowance weight. If not, normal excess baggage charges apply.

• Excess Baggage Charges

  NOTE: Advance purchase with 20% discount

  ROUTING	EXTRA PIECE AT 23KGS
  Africa-America/Europe	200
  Africa-Middle East/Asia	225
  Africa to 5th Freedom sectors	50
  Intra Africa	100
  Intra Domestic	25/50 (1st piece $25 2nd piece and above $50)

• Reference Table:

  Domestic	Kisumu, Mombasa, Malindi and Eldoret
  Africa	All Africa points
  Middle East/Asia	Middle East and Asian points
  Europe/America	All Europe and American points
  5th freedom Sectors	Flights that carry passengers to and from any point without connecting through the hub(Nairobi) e.g. Accra to Monrovia, Abidjan to Dakar

• Heavy bag charges:

  ROUTING	NAIROBI HUB	ALL POINTS
  Europe	75	100
  America	75	100
  Asia	50	75
  Middle East	50	75
  Africa	50	60
  Domestic	25	25
  5th Freedom sectors*		50

  
  NOTE:

  • Guests arriving from wide body aircraft and connecting to narrow body aircraft may not travel with some of their excess baggage due to weight and space restrictions.
  • There is no guarantee of the number of bags that will be uplifted. Number of bags uplifted is subject to availability.

  
  

  Specifications

  • Wide body aircraft - B787
  • Narrow body aircraft - B737,738, E170/190
    

  Excess Baggage Segregation

  At Nairobi Hub, the baggage team shall ensure that on trader routes, baggage uplift is prioritized. The team shall ensure:

  • Free allowable baggage which has a higher priority than excess baggage is uplifted first including items such as wheelchairs or mobility devices.
  • Loading of excess baggage shall be after completion of loading of allowable bags.
  • Excess baggage is "subject to space" availability.

• Arms and Ammunition:

  The customer Service Agent shall contact security personnel or Station Manager for handling procedures. The local security procedures at the Departure and arrival stations shall be adhered to.

  ROUTING	DOMESTIC	ALL POINTS
  Domestic	25	50
  All Points	50	50