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  • Re-Opening of Domestic Operations

    Following the directive issued by the Kenyan Government regarding the uplifting of the cessation of movement within Kenya, Kenya Airways flights to Mombasa, Kisumu flights will resume from 02nd May 2021.

    Ticket Policies

    Below options are applicable to customers holding Kenya Airways tickets travelling to/from Mombasa, Kisumu and Eldoret:

    • Tickets issued on/before 26th March 2021.
    • All travel from 26th March to 01st May 2021 “Domestic Flights Cessation 2021” window”

    Change of Travel for Cessation Window:

    Customers whose bookings were impacted can make unlimited changes to their tickets at no extra cost for travel in the same cabin as previously ticketed.

    Rebooking Tickets:

    Rebooking will be applied on the same RBD/Class at no additional cost. In cases where the class is full, waitlisting on the specific class is permitted until 31 May 2021.

    Open Tickets:

    Customers can leave their tickets open until 31 May 2021. The new departure will be rebooked and ticketed free of charge in the same cabin for any future flight.

    Cancellations:

    Customers who do not wish to take advantage of any of the rebooking options above may still submit tickets/EMDs already issued for refund. Refund penalties will be waived.

    Partially utilized tickets should be refunded less 50% of the sector already travelled. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.

    New Tickets

    Booking remains subject to availability and normal ticket policies will apply.

    Existing bookings beyond Mar/Apr Closure Window:

    Customers whose bookings were not impacted by the closure window can make changes to their bookings at no extra cost for travel in the same booking class as previously ticketed.

    We apologise to all our customers for the inconvenience and reaffirm that the safety of our customers and staff remains our highest priority.

    For any queries: customer.relations@kenya-airways.com or call us on Tel: +254 711 024 747

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